Retail Training: an investment or a expence?  Background Most charities ensure their retail teams complete compulsory training. However, because this training is often online and heavily reading‑based, many retail staff experience it as a tedious task rather than a meaningful

What Is the Right Price for Donated Goods? Many people within charities assume that charity shops should simply increase prices in line with inflation to boost sales. It sounds logical—but in reality, pricing in charity retail is far more nuanced. Unlike

Is your retail strategy delivering?   Whilst it’s very important for every charity retailer to have a strategy, it is equally important that the strategy is delivering profit growth every year. Whilst some retail leaders will point to the economy,

Background Looking back at our key predictions for 2025, they were generally accurate. However, 2026 is harder to predict because during 2025 three different overarching strategies have emerged from charity retailers. Retail Expansion Retail Stagnation Retail Contraction The context is

Why some charities are not making the most of the economic conditions As the UK economy approaches a potential recession amidst stagnating growth, there are significant expectations for a surge in charity retail performance. Historical trends have demonstrated that charity

How do you measure true retail performance? Overview Most charities measure retail performance by measuring sales and profits against the budget and last year. This is a good system, providing the true potential of each shop, including online sales and

The formula for greater charity retail sales & profits During 2024 Charity Retail Sales overall declined year on year in many charities but not all have had declining sales. Footfall decreased during 2024, so every charity retailer had to work