Welcome to Skyline Business Services

Welcome to Skyline

Welcome to Skyline

Charity retail is a complex business

With a unique set of challenges to contend with, and an ever-changing retail landscape to navigate, finding time to review and optimise operations is not always possible. Workers and decision-makers often lack the knowledge and specialised skillset to spot problem areas and implement solutions. Plus, they may lack the impartiality that comes from an outside perspective.

Skyline Business Services offer a wide range of bespoke, yet detailed, services from an advisory capacity to hands on leadership. All these services are offered to our clients by the Leading Charity Retail Experts in the UK.

Retail strategy

Many businesses fail because their strategy is not robust enough or it is not right for the evolving marketplace. In other cases, they simply do not have the tools or the knowledge to implement it. Skyline Business Services are the UK’s leading experts in the charity retail marketplace, and we understand the role that your retail strategy plays in;
  • Driving sales
  • Improving profitability
  • Providing focus and direction to all your staff and volunteers
  • Maximising opportunities while identifying potential threats

Health Check –
Compliance & Governance

Charity Boards and Executive teams often require independent insight with regards to how their charity retail business is performing, both in terms of profitability and compliance. Our market leading product ‘Health Check’ will;
  • Offer a detailed, yet bespoke, analysis and review of your charity retail business
  • Identifies any weaknesses in your compliance
  • Propose recommendations that will focus on areas of non-compliance that we have highlighted
  • Give assurances that your retail business is performing as close as possible to its optimal performance complying to all current legislation whilst


The people who run your charity retail business will play an enormous role in determining its success or failure. Invest in them and you will see worthwhile improvements.
  • UK-registered training provider
  • Tailored training programmes to suit your requirements including classroom setting, on-site training or using a range of technology-based solutions
  • Recognised industry experts with decades of experience
  • Wide range of courses that include pricing, visual merchandising, EPOS data analysis, Selling Online and many more
  • More than 90% satisfaction from our previous participants

Customer Experience Survey

In an industry where reputation is everything, a detailed and unique insight into how you are perceived by your customers, donors and potential volunteers, could be invaluable. What does our Customer Experience Survey cover?
  • Donor Experience including if and how Gift Aid is mentioned
  • Volunteer experience when inquiring about volunteering
  • Customer service experience when making a purchase
  • The product range the local customer would expect
  • The overall shop ambience
  • Product pricing and if it is optimised to the local market
  • The product rotation compared to industry best practice
  • The product rotation compared to industry best practice
  • The brand awareness and effect the shop has overall on the brand image

Board Presentations

We would be delighted to come and present to your charity or trading board on the future of charity retail. This service is free of charge and will provide you with a fantastic opportunity to speak with the UK’s leading experts and discuss your charity retail business, some of the problems you may be facing and making sure your retail business is fit for the future.
All our services are bespoke and can be tailored to meet your needs and requirements. If you feel your organisation could benefit from our support, you can contact us for a no-obligation meeting, which can be either face-to-face, via phone, or via video conferencing, depending on what is convenient for you.