Welcome to Skyline Business Services

Welcome to Skyline
Business
Services

Welcome to Skyline
Business
Services

Charity retail is a complex business

With a unique set of challenges to contend with, and an ever-changing retail landscape to navigate, finding time to review and optimise operations is not always possible. Workers and decision-makers often lack the knowledge and specialised skillset to spot problem areas and implement solutions. Plus, they may lack the impartiality that comes from an outside perspective.

Skyline Business Services offer a wide range of bespoke, yet detailed, services from an advisory capacity to hands on leadership. All these services are offered to our clients by the Leading Charity Retail Experts in the UK.
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Retail strategy

Many businesses fail because their strategy is not robust enough or it is not right for the evolving marketplace. In other cases, they simply do not have the tools or the knowledge to implement it. Skyline Business Services are the UK’s leading experts in the charity retail marketplace, and we understand the role that your retail strategy plays in;
  • Driving sales
  • Improving profitability
  • Providing focus and direction to all your staff and volunteers
  • Maximising opportunities while identifying potential threats
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Health Check –
Compliance & Governance

Charity Boards and Executive teams often require independent insight with regards to how their charity retail business is performing, both in terms of profitability and compliance. Our market leading product ‘Health Check’ will;
  • Offer a detailed, yet bespoke, analysis and review of your charity retail business
  • Identifies any weaknesses in your compliance
  • Propose recommendations that will focus on areas of non-compliance that we have highlighted
  • Give assurances that your retail business is performing as close as possible to its optimal performance complying to all current legislation whilst
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Training

The people who run your charity retail business will play an enormous role in determining its success or failure. Invest in them and you will see worthwhile improvements.
  • UK-registered training provider
  • Tailored training programmes to suit your requirements including classroom setting, on-site training or using a range of technology-based solutions
  • Recognised industry experts with decades of experience
  • Wide range of courses that include pricing, visual merchandising, EPOS data analysis, Selling Online and many more
  • More than 90% satisfaction from our previous participants
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Customer Experience Survey

In an industry where reputation is everything, a detailed and unique insight into how you are perceived by your customers, donors and potential volunteers, could be invaluable. What does our Customer Experience Survey cover?
  • Donor Experience including if and how Gift Aid is mentioned
  • Volunteer experience when inquiring about volunteering
  • Customer service experience when making a purchase
  • The product range the local customer would expect
  • The overall shop ambience
  • Product pricing and if it is optimised to the local market
  • The product rotation compared to industry best practice
  • The product rotation compared to industry best practice
  • The brand awareness and effect the shop has overall on the brand image
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OUR TROPHY CABINET

GLOBAL AWARD FOR EXCELLENCE                                                                                                      BEST SPECIALIST CHARITY RETAIL TRAINING BUSINESS 2022                                                       To win this prestigious award our training was extensively researched and it demonstrated significant achievements and innovation.   

CEO OF THE YEAR FOR MANAGEMENT CONSULTANCIES 2022                                                        CEO TODAY MAGAZINE                                                                                                                        BARRY MOLES was delighted to win this prestigious award on behalf of the team as recognition for the outstanding work the team do every day to generate greater unrestricted income for charity retailers across the UK. 

THE BOOK – THE SCIENCE OF CHARITY RETIAL BY BARRY MOLES                                                  The book not only has sold out but it was selected as the national reference book on charity retail, which is a massive honour and clear recognition of the thought leadership and expertise. 

All our services are bespoke and can be tailored to meet your needs and requirements. If you feel your organisation could benefit from our support, you can contact us for a no-obligation meeting, which can be either face-to-face, via phone, or via video conferencing, depending on what is convenient for you.

Services

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Contact Us

Skyline Business Services
78 York Street
London
W1H 1DP

t. 0208 050 7514

enquiries@skylinebusinessservices.co.uk
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