With a unique set of challenges to contend with, and an ever-changing retail landscape to navigate, finding time to review and optimise operations is not always possible. Workers and decision-makers often lack the knowledge and specialised skillset to spot problem areas and implement solutions. Plus, they may lack the impartiality that comes from an outside perspective.
Skyline Business Services offer a wide range of bespoke, yet detailed, services from an advisory capacity to hands on leadership. All these services are offered to our clients by the Leading Charity Retail Experts in the UK.
Many businesses fail because their strategy is not robust enough or it is not right for the evolving marketplace. In other cases, they simply do not have the tools or the knowledge to implement it. Skyline Business Services are the UK’s leading experts in the charity retail marketplace, and we understand the role that your retail strategy plays in;
Driving sales
Improving profitability
Providing focus and direction to all your staff and volunteers
Maximising opportunities while identifying potential threats
Charity Boards and Executive teams often require independent insight with regards to how their charity retail business is performing, both in terms of profitability and compliance. Our market leading product ‘Health Check’ will;
Offer a detailed, yet bespoke, analysis and review of your charity retail business
Identifies any weaknesses in your compliance
Propose recommendations that will focus on areas of non-compliance that we have highlighted
Give assurances that your retail business is performing as close as possible to its optimal performance complying to all current legislation whilst
The people who run your charity retail business will play an enormous role in determining its success or failure. Invest in them and you will see worthwhile improvements.
UK-registered training provider
Tailored training programmes to suit your requirements including classroom setting, on-site training or using a range of technology-based solutions
Recognised industry experts with decades of experience
Wide range of courses that include pricing, visual merchandising, EPOS data analysis, Selling Online and many more
More than 90% satisfaction from our previous participants
In an industry where reputation is everything, a detailed and unique insight into how you are perceived by your customers, donors and potential volunteers, could be invaluable. What does our Customer Experience Survey cover?
Donor Experience including if and how Gift Aid is mentioned
Volunteer experience when inquiring about volunteering
Customer service experience when making a purchase
The product range the local customer would expect
The overall shop ambience
Product pricing and if it is optimised to the local market
The product rotation compared to industry best practice
The product rotation compared to industry best practice
The brand awareness and effect the shop has overall on the brand image
We would be delighted to come and present to your charity or trading board on the future of charity retail. This service is free of charge and will provide you with a fantastic opportunity to speak with the UK’s leading experts and discuss your charity retail business, some of the problems you may be facing and making sure your retail business is fit for the future.
All our services are bespoke and can be tailored to meet your needs and requirements. If you feel your organisation could benefit from our support, you can contact us for a no-obligation meeting, which can be either face-to-face, via phone, or via video conferencing, depending on what is convenient for you.
