Health Check

How is your charity retail business really performing?

Imagine knowing the true potential of your charity retail business — and having a clear,
detailed plan to achieve it. That is exactly what the Skyline Health Check delivers:
practical insight to help you optimise unrestricted income from your retail operation.

To be successful, every charity retail organisation needs to understand how its current performance compares with its optimum potential. While it can be tempting to rely on an internal review, genuine assurance comes from independent diagnostics. Charity retail is complex, with many interdependent variables, so a robust review must look beyond surface-level performance.

Would you like to future proof your retail business?

The Skyline Health Check is designed and proven to identify the true potential of a retail business and create a practical plan to deliver additional profit to allow the future proofing of the retail business.

A Skyline Health Check combines strategic and operational diagnostics with both qualitative and quantitative analysis. This depth is critical to understanding root causes and identifying where the greatest opportunities lie. Retail teams are often working at the sharp edge of the organisation and can be too close to the day-to-day operation to see the full picture. We also recognise that teams may feel apprehensive, so we work with them carefully, providing reassurance, clarity and transparency throughout the process. By understanding the current state of play, we can make informed recommendations about where improvements can be made and where future risks may emerge.

The Skyline Health Check gives retail boards and CEOs impartial, actionable insight so they can make confident, evidence-based decisions.

Why charity retailers sometimes need external expertise

Mainstream retailers benefit from central teams of highly skilled specialists who support strategic decisions on pricing, use of retail space and merchandising. Charity retailers never have the same depth of specialist infrastructure. Skyline brings that expertise, built through direct experience working for and with leading mainstream retailers.  We also look ahead to ensure that the retail business is future proofed.

More Information

The Health Check breaks down every key area of your business and measures performance in detail. Rather than simply identifying symptoms, we uncover the underlying causes and, where appropriate, recommend a range of practical solutions.

It is the UK's leading charity retail review no one else offers a report with this level of depth, clarity and commercial focus

What is in a Skyline Health check report?

  • Highly detailed financial analysis at business and shop level
  • Current use of data and reporting of performance analysis
  • Donation analysis at business and shop level
  • Gift Aid analysis at business and shop level
  • RAG performance at business and shop level.
  • Use of retail space at shop level
  • The pricing of donations at shop level and considering location and shop format
  • The customer journey in every shop
  • Visual Merchandising including window displays in every shop
  • Retail Operations and retail processes
  • Retail Logistics
  • E-Commerce
  • Retail Structure and pay.
  • Volunteering
  • People
  • Training and development
  • Culture
  • Benchmarking
  • Alignment to latest best practices
  • A prioritised 6W Action plan

A Comprehensive and Comprehensible Report

The final report runs to more than 180 pages and provides a unique, detailed view of your charity retail organisation. Unlike other consultancies, Skyline also produces the financial modelling for all key recommendations, helping you understand both the opportunity and the expected return.

Skyline can also deliver a more focused review of a specific area of your retail operation, allowing you to concentrate on your immediate priorities.

OUTCOME

A better performing retail business that is future-proofed so you can budget with great confidence knowing the retail income is secure.

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Contact us for a health check on your retail business