Charity Retail Training

Retail is undergoing the biggest change in its history as consumers change their shopping habits. Charity retail is no exception and in fact has some additional challenges; falling donations, increased competition, lack of charity retail technical training / development, increased costs, the emergence of e-commerce and the digitally enabled customer.  Skyline charity retail training for all charity shop staff can generate additional unrestricted income for charities.

Today all charity retail management need considerable expertise to thrive and maximize revenue from their retail operations during this time.

Skyline understands the difficulties charities face as their retail managers need specialist training and development to be effective. Compulsory training tends to be geared around subjects like: Health & Safety, Risk Assessments and Managing Volunteers but totally misses the commercial training charity managers need to become better retailers. Skyline has developed a simple solution to address these challenging times.

What is it?

The Skyline charity retail training upskills your current retail team, enabling them to perform at a higher level. There are a number of different programmes that can also be used for upskilling the current team training, there a number of bespoke training options and some popular ’off the shelve’ proven training programmes.

Skyline training is divided into four categories:

Skyline commercial training – If you want to maxiumise the sales within your charity shops then upskilling the team in the skills required to maxiumise the sales within a charity retail shop is the ideal solution.

Skyline operational training – From setting up a shop of excellence to training charity retail best practices. If you want operational excellence this training is the ideal solution.

Skyline leadership training and coaching –  If you want your managers to be better leaders and managers then Skyline leadership training is the ideal solution.

Skyline specialist training and coaching – If you want a better run e-commerce operation, improved Gift Aid performance, assistance in developing a charity retail strategy or any aspect of charity retail improved then Skyline specialist training and coaching is the ideal solution.


By using the Skyline charity retail training, you will:

  • Supplement your compulsory training programme for retail
  • Improve the individual performance of your existing shop management teams
  • Improve your sales performance