Skyline have an in-depth knowledge and wealth of experience of Charity Retail. I can strongly recommend Skyline.
Dallas Pounds, CEO - Royal Trinity Hospice
We have worked with Skyline on a couple of projects. the Skyline team have a huge amount of charity retail knowledge and were hugely insightful. They were very professional, yet sensitive to the needs of a team of staff and volunteers. They worked in a very motivating and collegiate way. New processes were underpinned with cost saving and through Barry and Steve’s knowledge and connections we had new income opportunities opened to us to. To sum up, Skyline are professional, bring a wealth of experience in Retail, project management and ecommerce, they are easy to work with and I would thoroughly recommend them.
Sam Husband, Director of Finance & Performance - North Devon Hospice.
Skyline not only put the business on a sound footing but produced a first-class strategy to ensure future growth and profitability. The business has been transformed. If you want a real in-depth knowledge of Charity Retail, coupled with the leadership skills to turn around a charity business and like a totally honest approach then I would, without hesitation, recommend Skyline. It has been a pleasure to work with them.
Roy Leason, Trustee - St Catherine Hospice
I was impressed by the wealth of experience and good information they brought to the table, the briefing they gave me at the end of the health check was invaluable.
Jane Bradshaw, CEO - St Teresa’s Hospice
Skyline do what they promise. If you need a critical review of your retail operations to support improvement and expansion you will not be disappointed. Skyline’s knowledge, advice and guidance has helped us to identify key issues, prioritise and implement changes with quick income raising results. The training programme has sustainably empowered our retail team and we know how we want to train and develop new recruits to enable our growth plans. We move forward knowing that we understand our retail business and we can deliver our development strategy ambitions.
Suzanne Carr CEO Age Concern Central Lancashire
I would not hesitate to recommend Skyline to any charity, especially the Skyline Health Check and commercial training. I have found the Skyline team very professional, highly knowledgeable, supportive and they have helped us resolve some inherent long-term challenges leaving us in a good place to take retail forward.
Alpana Malde CEO St Luke’s Hospice
Barry Moles delivered the Skyline Commercial Training for Charity Shops to our full team of Managers and Assistant Managers. The day was informative, fun and covered several key areas which kept interest levels high. The feedback we received was the most positive I have heard for many years with long serving Managers taking fundamental action to improve sales and gift aid as a direct response to what they had learnt.
Anne Edge Director of HR & Trading Hope House Children's Hospices
Skyline they are refreshingly honest, good at engaging the teams they work with and most importantly consistently deliver outstanding results. Their knowledge of charity retail is exceptional, and they are equally comfortable on advisory and delivery. I would have no hesitation on strongly recommending Skyline to any charity.
Kate Bull, Executive Director - Royal Voluntary Service
Skyline devised a turnaround strategy and implement the resulting plan for our Resource retail business. Steve in particular who has demonstrated in-depth retail know-how, excellent engagement and communication with everyone including the board and executive team. I would have no hesitation in recommending Skyline to other charities and social enterprises, whose consultancy input has really helped put Resource on a much firmer footing for the future.
Ian Merrill, Executive Director of Income & Commercial Development - Addaction
It is with great pleasure to thank Barry and the team at Skyline Business Services for the work they carried out for Willowburn Hospice, the recommendation came from another hospice and we cannot be more pleased with the outcome of the time spent working with Skyline.
Katherine Luke, Income Generation Manager - Willowburn Hospice
I have found Skyline to be professional, responsive and straightforward to work with, I have no hesitation in recommending Skyline. The Health Check and Strategic Review have proved to be value for money and have certainly focused the hospice team.
Maureen Thompson, CEO - Teesside Hospice Care Foundation
Skyline were able to step in to help us when we had a critical gap in our retail management staffing. This was a straightforward choice for us as it was very clear from our initial meeting that the team at Skyline were very knowledgeable about and expert in the charity retail sector. Through the turnkey solution, Skyline were able to quickly pick up full responsibility for our retail operations. Keen to bring clear added value to the process, Skyline completed a full health check of our operations immediately prior to commencing the turnkey solution and as a result were therefore able to begin to implement the recommendations and changes arising from the health check as part of the turnkey solution. Barry and his team ensured we were fully informed, appraised and updated throughout the tenure of the turnkey. I particularly welcomed the straightforward and honest discussion and analysis that was given during our meetings. The existing strengths of our retail operations were fully acknowledged and recognised alongside the identification of the key areas where we could further improve our performance – a truly balanced and pragmatic approach to the appraisal of our retail business, which was very refreshing. The lead retail consultant on the ground engaged very effectively with our shop managers and facilitated change in a very supportive and consultative way. We established very effective partnership working with Skyline which helped us immeasurably as a charity. Their input delivered a very effective injection of re-engagement, motivation and development for our retail team which has achieved positive results.
Colin Loy Acting CEO / Director of Finance and Income Generation
We had a full days training with the managers of both hospice’s which me and fellow CEO attended. The training day was very specific to maximise the main areas of weakness. Barry was a motivational high energy trainer who certainly made the session into an interactive highly charged event with lots of fun.
Maureen Thompson, CEO Teesside Hospice Care Foundation